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Job: Patient Care Coordinator Hrs/ Wk)

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Patient Care Coordinator Hrs/ Wk)
March 13, 2018
Advanced Pain Management

Job Description

Title| Patient Care Coordinator (40 hrs/wk)
Position| Patient Care Coordinator
Location| Wisconsin Health Center

Advanced Pain Management is looking for an experienced Patient Care Coordinator. Under the direction of the site manager, the PCC is responsible for day-to-day greeting of patients, verification of information during patient registration process, directs all incoming phone communication to appropriate location and person within the organization, and is responsible for the scheduling of future patient appointments. No Nights, Holidays or Weekends

Responsibilities Include:

  • Greet and register each and every patient as they arrive. Verify insurance and collect co-pays.
  • Ensures all vendors/visitors sign-in and wear appropriate identification.
  • Schedules return appointments following the APM/ASC Scheduling Guidelines.
  • Answer a multi-line phone and transfer appropriately.
  • Demonstrates general knowledge of clinic procedures and answers general questions related to them
  • Speaks clearly and in a mature, professional manner.
  • Maintain the patient waiting area.
  • Demonstrates patience, compassion, kindness and empathy. Provides clear explanations of appropriate patient-related policies.
  • Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee. Participates and maintains safety and dignity of patient at all times.
  • Attends required staff, educational and training meetings, as requested.
  • Maintains patient confidentiality in accordance with established policies.
  • Participates fully as a team member of the department.
  • Performs other duties as assigned.

Position Requirements|

Desirable Candidates will possess:

  • High School Diploma or equivalent.
  • 1-3 years customer service experience.
  • Previous patient registration/scheduling in a health care setting experience preferred.
  • Strong organizational, judgment, communication and analytical skills.
  • Ability to multi-task and perform multiple priorities.
  • Independent discretion/decision making; sometimes under pressure.
  • Evidence of leadership qualities.
  • Cooperative and professional behavior toward patients, peers, providers, management and visitors.
  • Ability to promote favorable facility image with patients, providers, insurance companies and general public.
  • Language skills adequate for high level written, interpersonal and telephone communication
  • Proficient knowledge of Microsoft Office.

Full-Time/Part-Time| Full-Time
Exempt/Non-Exempt| Non-Exempt
EOE Statement| We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization| We are committed to providing our patients with exceptional care and quality health services. We are always looking for dedicated, hard-working professionals who exemplify our workplace philosophy. Whether you are a medical provider or a professional in another field, we can offer you a rewarding career. We offer our employees a working environment that is dedicated to patient care and satisfaction. In addition, we offer our employees competitive pay and benefits and the resources they will need to be successful and enhance their professional growth.

If you are ready to contribute to our team of dedicated professionals improving the lives of patients every day, we are waiting for your application.
Req Number| 110118-00008

This position is currently accepting applications.

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