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Job: Emergency Call Taker / Dispatcher Part Time

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Emergency Call Taker / Dispatcher Part Time
Jan. 12, 2018

Req ID: 105276 

Entity: AMR 

Job Title: Part Time Call Taker


Responsible for answering incoming emergency and non-emergency calls using Emergency Medical Dispatch (EMD) triage procedures,

Duties of this Position include but are not limited to:

  • Ability to multi task, maintaining professionalism and accuracy while inputting call information/data into CAD.
  • Demonstrate ability to type 35 words per minute.
  • Demonstrate excellence in customer service skills when answering the telephone.  Courteous and professional with proper usage of salutation.
  • Able to maintain professionalism in high stress situations.
  • Demonstrate compliance with EMD processing guidelines required by the National Academy of Emergency Dispatchers with an ability to identify and escalate priority issues.
  • Follow up customer service calls where necessary.
  • Demonstrates working knowledge of CAD codes and function
  • Ability to obtain an Emergency Medical Dispatch card and follow the triage guidelines therein with 100% reliability
  • Must be a team player, demonstrating the ability to interact cooperatively with peers, supervisor, and other company personnel.
  • Document all call information according to standard operating procedures.
  • Demonstrates thorough geographic knowledge of all service areas.
  • Demonstrate good listening skills, problem solving, verbal and written communication with attention to detail.
  • Other duties as defined by the formal job description.


  • Must be able to type 35 words per minute after errors.
  • Ability to prioritize multiple tasks, ability to work independently and as a team member.
  • Ability to use discretion and confidentiality in sensitive areas.
  • Ability to read, interpret, and follow instructions on memos, letters and various documents.
  • Regular and predictable attendance.
  • Thorough geographic knowledge of service area.
  • High school diploma or GED
  • Ability to obtain Medical Priorities Dispatch System EMD certification.

EOE including Veterans and Disabled

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