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Job: Emergency Services Dispatcher I (Sr-16)

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Emergency Services Dispatcher I (Sr-16)
March 1, 2020
Kauai County
County of Kaua‘i

Salary rate is determined by collective bargaining agreements or Pay Administration Policy as applicable.

Recruitment No.: 1920-215 Open Competitive
Open: Includes all interested individuals including members of the general public

Please note: ROTATING SHIFT, WEEKEND AND HOLIDAY work are required of the position(s)

Eligible lists may be used for temporary and permanent vacancies for the class of work during the life of the eligible list. Temporary appointments may lead to conversion to permanent employment.

Under immediate supervision, learns to dispatch Police, Fire and emergency medical personnel and equipment; actively participate in dispatch training courses; performs related learning and testing activities, and participates in field training exercises to fully develop dispatching skills; with the assistance of higher level dispatchers perform a variety of emergency communication duties; and performs other related duties as required.Applicants must meet all the requirements for the position they are seeking as of the filing date of their application, unless otherwise specified.

Please note that unless specifically indicated, the required education and experience may not be gained concurrently. Your possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Note: Calculation of experience is based on full-time, 40-hour work weeks. Part-time experience must be pro-rated. Example: Twelve months of experience at 20 hours per week is equivalent to six months of experience. In addition, hours worked in excess of 40 hours per week will not be credited. Example: Twelve months of experience at 60 hours per week is equivalent to one year, not one and one- half years.

Training and Experience : A combination of education and experience substantially equivalent to graduation from high school and two years of public contact or clerical/technical work experience.

Knowledge of : office practices and procedures; filing methods and systems; the purposes and uses of standard office equipment; geography of the island of Kaua'i; principles and techniques in dealing with people; computer keyboarding and operation of a computer.

Ability to : learn departmental rules and regulations, and policies and procedures of the communications center; learn pertinent laws and ordinances of the State and County of Kaua'i; learn to operate communications systems equipment; communicate clearly and calmly with personnel and the general public; make sound decisions under stressful conditions; operate standard office equipment, including a computer; type, follow oral and written instructions.

Health and Physical Condition : Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper for performance of the duties.

Physical Effort Grouping: Light

Special Working Conditions : Shift, weekend and holiday work as required.

  • Positions are subject to working holidays, weekend, irregular hours and rotating and night shifts. Required Forms and Documentation :

  • Copy of your high school diploma or equivalent

Note: Transcripts downloaded from the internet are NOT acceptable. A copy of your education degree or transcript MUST be submitted in order to be given credit. Copies will not be returned. Mail or drop off: Department of Human Resources, 4444 Rice Street, Suite 140, Lihu'e, HI 96766 or email at within 7 calendar days from filing this application. Office hours are Monday through Friday (except holidays) from 7:45 a.m. to 4:30 p.m.

Examination(s): Written Exam and Personnel Evaluation Profile Exam
Written Examination : You must qualify on a written test designed to measure your knowledge and skills necessary for satisfactory performance of the duties and responsibilities of this class of work. Your examination grade will be based on 100% of the written test score. Candidates may be examined for their knowledge and abilities as mentioned above.

  • Please note written exams are held ONLY on Kaua'i. We do NOT conduct testing in other jurisdictions.

  • When attending the exam, please be prompt. There will be no admittance once the door is closed.

Personnel Evaluation Profile Exam : Applicants who receive a passing score on the written test (described above) will be referred to the Police Department and participate in a Personnel Evaluation Profile Examination the following day after the written exam. Written exam results and next steps will be EMAILED TO CANDIDATES.

Personal History Packet (PHP) Recruits must possess sound moral character, integrity, and credibility. Each candidate's character and background will be thoroughly reviewed to determine suitability for employment. YOU DO NOT NEED TO HAVE YOUR PACKET COMPLETED. YOU DO NOT NEED TO PRINT OUT A COPY AND BRING IT WITH YOU. A sample copy will be provided to you. It is suggested that you visit /Departments-Agencies/Police- Department/Recruitment, select Personal History Packet and start to review and familiarize yourself with the packet of what information you will be required to provide once you have successfully passed the PRST tests. If you have questions regarding the Personal History Packet, please contact Lieutenant Kenneth Cummings at

Please visit the Police department's webpage to download the Personal History Packet: Agencies/Police- Department/Recruitment

For further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the Internal Complaint and Merit Appeals Board Processes please visit our website at

NOTE: Persons selected for employment will be required to pass a suitability background investigation which may include, but not limited to, an oral interview, reference check, drug screening, pre-employment medical exam, psychological assessment, polygraph test, as applicable to the position to their employment.

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