The primary job responsibilities of the Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. He/she shall dispatch medical unit(s) to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority. They also handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems. Dispatch the appropriate vehicles/personnel as appropriate. In addition, a dispatcher will make phone calls to update, add to, inform and facilitate Falck Northern California customers.
The Dispatcher may be assigned one of more duties. These duties include, but are not limited to, the following:
The Dispatcher may be assigned one of more additional duties. These duties include, but are not limited to, the following:
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must possess the following qualifications:
The individual in this position must possess the following education requirements:
The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Occasionally: Must have the ability to lift, carry and balance up to 15 pounds.
Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher.
Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition.
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Occasionally: Memorization, critical judgment, problem solving.
Frequently: Simple and complex mathematic skills, reasoning, ability to read, interpret and correspond in various written communication formats.
Constantly: Logic, ethical judgment and reasoning, active listening skills, decision making, ability to communicate effectively in written and verbal formats.
The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.
Occasionally: Fax machine, copy machine, hole-punch, calculator, laminating machine.
Frequently: Printer, telephone, clock.
The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel approximately 0% of time.
While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.
The noise level in the work environment is moderate to loud.
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