Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions, collects deposits or payments, interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital.
Ability and desire to work consistently under pressure in a hectic, high paced atmosphere.
Medical terminology and spelling accuracy are highly preferred.
Must be able to read and write English without difficulty; must be able to recognize numbers.
Must possess a high level of communication and interpersonal skills.
Outstanding customer service skills required
Working knowledge of insurance reimbursement, Medicare, Medi-Cal, HMO and PPO is preferred.
2 years minimum of customer service skills required.
High School Diploma or better required
Must be BLS certified or must provide BLS certificate within 30 days of hire.
Obtain/Posses current Mgmt of Assaultive Behavior Certification; can obtain within 6 months of hire
Inter-departmental relation skills required.
Must be able to push a wheelchair
Must be able to sit for 6-8 hrs per day
Must be able to type 40 words per minute and operate a calculator.
Performs 2 to 6 hours of Data Entry daily.
Must be able to stand / walk for 6-8 hours per day.
Must be able to push a Mobile Cart "WOW" bedside registration for 6-8 hours per day.
Ability to work well under pressure with frequent interruptions and deadlines.
There is potential for unplanned exposure to communicable diseases, blood, body fluids, or hazardous materials.